SEATTLE - For Microsoft Corp., 2005 was the year the big
bad Web came calling. Again.
A decade after Microsoft counterattacked to beat Netscape in the
Web browser wars, the company finds itself surrounded yet again by
competitors looking to leverage the Internet to gain an edge over
the industry titan.
Web-based software and services are emerging for everything from
checking e-mail to collaborating on business tasks.
Microsoft's concern is twofold: The paid services are convenient
and easy to update, potentially offering an edge over Microsoft's
Office and other desktop-bound applications. And the free services
are, well, free; advertising often supports them.
For now at least, Redmond-based Microsoft says it doesn't see
these alternatives as a major threat, regarding them mainly as
complementary to Office. And yet, Microsoft recently launched its
own companywide push towards offering more Web-based software and
services.
The question is, how scared should Microsoft be? To get a sense,
this reporter decided to spend one week relying as much as possible
on free software and services - available via the Internet - for
everyday business tasks.
Although I sought to use the free Office alternatives whenever I
could, I allowed myself to make exceptions when it would seriously
interfere with my job. I continued to use The Associated Press'
writing and editing program, which is not made by Microsoft. I also
often had to use Microsoft Outlook since - like most workers - I
depend on e-mail for my job and Outlook is tightly tied to the
Microsoft Exchange e-mail server that AP employs.
I began by looking for a viable word processing alternative to
Microsoft Word.
OpenOffice's "Writer" is a close replica, right down to the
annoying tendency both have to try to "help" you when no help is
needed. Writer repeatedly tried to finish the words I was typing.
It also flashed a light bulb in the corner of the screen -
apparently its version of Word's much-derided Mr. Clippy.
Still, the entire free OpenOffice suite, which includes
database, spreadsheet and other applications, was easy to download
with a broadband connection.
And once I had Writer on my machine, I found I didn't miss
Microsoft Word at all. Many of the commands were the same, and I
was able to easily open Word documents using Writer. The program
also makes it extremely easy to save documents in the PDF format,
something Microsoft only plans to offer with the forthcoming
version of Office, due out in 2006.
Web-based word processing programs promise the further
convenience of being able to access documents on any computer, and
easily collaborate over the Internet with others.
One such product, Writely, was very easy to set up, and it was
simple to create and store documents. It was a breeze with Writely
to import Word documents already on my hard drive, and relatively
simple to save Writely documents in either the Word or OpenOffice
format.
My only beef was that I couldn't save documents as PDFs, but a
spokeswoman said there are plans to fix that.
Competitor gOffice offered more sophisticated formatting
options, and it was easy to print documents as PDFs. I had
difficulty setting up a gOffice account, although the company was
helpful when I called. Still, after the initial problems were
resolved I found the process of saving and accessing files
needlessly cumbersome.
As a reporter, I spend much of my day looking up sources' phone
numbers and e-mail addresses, so it was essential that I find a
good place to import, store and access my contact list.
OpenOffice's database program, Base, was able to import my
contact list from Microsoft Outlook quickly and elegantly but did
not give me the option of saving the data into the file format
needed to transfer it to most other applications. Another
OpenOffice program, Calc, let me to save the data in the right
format but took more time to tweak the data so it would import
correctly. Overall, I found it easier to use Microsoft Excel.
I tested several different programs for storing my contacts and
liked Gmail - Google Inc.'s e-mail program - best. It offered
simple instructions and imported my data with no problems. Plus, it
was then easy to search the contacts.
There are tons of Web-based calendar programs that let you
either upload your desktop-bound digital calendar or synchronize it
with your existing program.
One that I tested, AirSet, did not provide clear guidance on how
exactly it would sync information found on my hard drive, and in
the end I balked out of security concerns.
Yahoo Inc.'s calendar application required that I uninstall
other syncing software - something I didn't want to do - so I
didn't end up using that, either. I also found Yahoo's system for
adding new calendar items to be onerous; each entry requires the
user to fill out a long form.
My overall favorite turned out to be CalendarHub, which easily
imported four years worth of calendar data into a pleasing
interface and - like several out there - offered handy e-mail
reminders of upcoming events.
CalendarHub also offers a desktop program that will list
upcoming meetings, but I had trouble getting it to work. When
contacted, the company quickly fixed the bug.
Many Web-based calendars promote options for sharing calendar
data with others. If I were setting up a carpool, e.g., this would
be a nice feature.
Although my company's server software settings made it difficult
to use other e-mail clients, I did work some with Mozilla's
Thunderbird and found it to be a functional alternative to Outlook.
The interface was familiar, and it was easy to set up and to import
old e-mails.
I also used several free, Web-based e-mail accounts for some
business communication. Gmail was my favorite for organizing data
based on "conversations."
In the end, it came down to the familiar question of what was
worth more, my time or my money. While it was technically possible
to perform most of my daily work without using Microsoft Office -
or my credit card - it took considerably more time.
Setting up the new systems was time-consuming, as I had
expected. But my tolerance was tested by all the glitches, which
can be common in new and free products.
Also, although it is nice in theory to be able to access data
online, in practice it often took longer to log on to different
applications every time I needed something, rather than just
opening a file on my desktop.
Perhaps my biggest concern was about my privacy, once I began
entrusting my calendar, contacts and other information to Web-based
systems instead of my own hard drive and my company's secure
network.
I scoured each product's privacy statement and didn't use some
that I felt were too vague on protections. But I still couldn't
shake the nagging feeling that my data was now in too many
companies' hands.
And I wondered if I should really be storing such valuable work
data on systems that could crash or go out of business at any time.
I found some benefits to having my work available on Web-based
systems, and there are some I will probably use again.
But, for now at least, Microsoft is right - these challengers
will complement, not replace, my Microsoft Office software.