Story Published:
Dec 28, 2005 at 12:44 PM PST
Story Updated:
Aug 31, 2006 at 1:10 AM PST
SEATTLE - Starbucks Corp. is pulling Chantico from its menu
next month, only a year after it enthusiastically launched the
calorie-laden chocolate drink.
Audrey Lincoff, a spokeswoman for world's largest specialty
coffee retailer, said the company will start selling two new
chocolate drinks in mid-February, but would not provide any further
details Wednesday.
Some have complained that Chantico (pronounced chan-TEE-ko) is
so rich it almost tastes like a melted chocolate bar, or as one
anonymous barista phrased it on a Starbucks gossip Web log:
"chocolate flavored lard in a cup."
Lincoff said she hasn't heard such complaints and insists it's
attracted a loyal following in many markets.
She said the company is working to respond to customers' pleas
that they be able to customize the drink - say, by adding a shot of
espresso or a dash of hazelnut syrup. She conceded that some
baristas already fulfill such requests.
"We don't see it as a failure," Lincoff said. "We see it as
an opportunity to leverage what we've learned from our customers to
provide chocolate beverages that we're going to be excited about."
Named for the Aztec goddess of home and hearth, Chantico has a
whopping 390 calories per 6 oz. serving, 190 of them from fat.
That's considerably more than a Hershey milk chocolate bar, which,
at about an ounce and a half, has 230 calories, 120 of them from
fat.
Starbucks does not release sales figures on individual drinks,
but Lincoff characterized Chantico as a commercial success. "We've
been very pleased with the results," she said.
Starbucks shuffles items on and off its menu seasonally, but
that's not what's happening with Chantico, which was introduced as
a year-round drink when Starbucks first started offering it in
early January.
Dan Geiman, a Seattle-based McAdams Wright Ragen analyst who
follows Starbucks, said it clearly hasn't lived up to the company's
expectations.
Geiman first tried Chantico at an October 2004 analysts meeting
where, amid much fanfare, the company announced its plans to launch
the drink.
"I thought it was fine, but you drink a couple sips of it and
it's really about all you need," he said. "It was so rich and so
thick, they maybe overdid it in that respect."
Still, Geiman characterized Chantico as a rare flop for a
company that usually does a good job predicting what its customers
will like. "They don't have many misses," he said. "Most of the
products they introduce do quite well."
Shares of Starbucks closed up a penny at $30.56 Wednesday on the
Nasdaq Stock Market. The stock has traded between $22.29 and $32.46
a share in the past 52 weeks.