Get the phone and Internet service you deserve

Get the phone and Internet service you deserve
You're not alone if you're frustrated with your phone and Internet service.

Angie's List, the nation's leading provider of consumer reviews, looked at the services that stir up the most complaints from customers.

The Problem Solvers teamed up with Angie's List for advice on how to get the service you deserve on your cell phone, landline and Internet.

When Amber Connors and her husband reached the end of their cell phone contract, they looked around for a better deal. They came up with a cheaper price, but at a cost.

"When we got home, I couldn't answer the phone in my own family room," Connors said. "I had a 1-year-old and a 3-year-old at the time, and we don't have a landline, so that was an issue. A couple of days later, my husband got online and looked at the bill. All of a sudden, these extra fees had popped up."

Dropped calls and spotty service top the list of complaints to Angie's List. Also on the list -- outages, slow Internet speeds and poor customer service.

The advice? Document the problems and call the company to get help solving it. If necessary, ask to speak to someone higher up.

"My husband spent a couple hours on the phone with the cell phone service provider, and we basically hit a brick wall. They told us the fees were not going to go away," Connors said.

In that case, explain the consequences. Let the company know you'll take your business somewhere else, and be ready to follow through.

"Know what service you need, what you're problem is, and also check around with competitors. Lots of communication services are offering all kinds of deals these days, so know what's out there so you can ask for that deal as well," said Angie Hicks of Angie’s List.

Connors and her husband were still inside the window where they could get out of their new cell phone contract. They wound up returning to their old provider to get the best deal and the best service.

Angie’s List also suggests making a note of who you speak with - and the day and time you called. Those details can help your credibility if you need to follow up.