Sleeping captain blamed for Wednesday ferry delays
»Play Video
MUKILTEO, Wash. -- Yet another staffing mistake caused delays Wednesday morning on the Mukilteo-Clinton ferry to Whidbey Island.
Ferry staffing has caused a host of problems of late. Dozens of runs have been canceled this year due to sick calls from crew members, compared to only a handful last year.
Wednesday's troubles began on the 4 a.m. Clinton-Mukilteo run. Both vessels serving the run park overnight in Clinton. One of the ship's captains arrived Tuesday night and slept aboard the ship, which is routine.
The trouble was, he fell asleep on the wrong vessel, so another captain set sail with him still on board.
He eventually woke up and his colleague took him back to the correct ferry, which was waiting at the dock.
The mistake was caught early enough that no runs were canceled, but it did catch some passengers off guard.
"The captain made an announcement that there was a crew issue and that they were going back to the dock. So he actually just backed us in," said Dorthea Varney.
Ironically, members of the ferry workers union met with state officials Wednesday morning in Tacoma to try to improve the system of assigning replacement workers when others call in sick.
"We have a very antiquated system," said Washington Secretary of Transportation Paula Hammond. "(It's) very labor intensive calling employees. And we're going to make sure that when assignments are made, employees know what their assignments are. When they get their service and their system assignments months in advance, that they know that they're on schedule for a certain watch on a certain day at a certain boat."
Hammond said a task force will have some answers before the end of the year.
Ferry staffing has caused a host of problems of late. Dozens of runs have been canceled this year due to sick calls from crew members, compared to only a handful last year.
Wednesday's troubles began on the 4 a.m. Clinton-Mukilteo run. Both vessels serving the run park overnight in Clinton. One of the ship's captains arrived Tuesday night and slept aboard the ship, which is routine.
The trouble was, he fell asleep on the wrong vessel, so another captain set sail with him still on board.
He eventually woke up and his colleague took him back to the correct ferry, which was waiting at the dock.
The mistake was caught early enough that no runs were canceled, but it did catch some passengers off guard.
"The captain made an announcement that there was a crew issue and that they were going back to the dock. So he actually just backed us in," said Dorthea Varney.
Ironically, members of the ferry workers union met with state officials Wednesday morning in Tacoma to try to improve the system of assigning replacement workers when others call in sick.
"We have a very antiquated system," said Washington Secretary of Transportation Paula Hammond. "(It's) very labor intensive calling employees. And we're going to make sure that when assignments are made, employees know what their assignments are. When they get their service and their system assignments months in advance, that they know that they're on schedule for a certain watch on a certain day at a certain boat."
Hammond said a task force will have some answers before the end of the year.
No mention of a governor asleep at the wheel for 8 years, I see.
Hi. Â I work for WSF. Â On Call. Â Currently, since it is Winter, and runs are reduced - I am not getting called. Â And since my work last year - I only had about 2.5 days of work per week - I didn't have enough hours during the spring and summer to qualify for unemployment. Â So, I am presently not working, no income; and waiting for the spring. Â I earn a whole $15 hour. Â I Â realize that Captains, or Masters of the boats earn more - but the wages are not really that huge.
Â
Our job - from the Master on down - is to protect the passengers. Â Remember the Cruise Ship last year. Â I am on the boat - to provide emergency guidance, and put out fires and such. Â To maximize life in case of some sort of disaster. Â From whatever source.
Â
I've slept on plenty of boats. Â Because that is the ONLY way I can be there in the morning for the start of the shift which I was called a few hours or maybe a little more - to be on. Â I've been called at 2:50am; and asked to please get somewhere before 3:50 for watch (shift) start.
Â
People want reduced fare costs. Â The Fare costs to much they say. Â But, they don't want people STAFFING the boats! Â To keep costs down - the Ferry's currently run at MINIMUM staffing. Â That means that if someone doesn't show up - it is ILLEGAL for the boat to leave. Â Against Coast Guard Safety regulations.
Â
You might think the boats are all 'safe' - but even WSF have had some slight instances. Â However, we save plenty of lives each year. Â We are the number 1 agency the CG looks to - when a boater or scuba diver - etc. is in trouble.
Â
What do you think the costs would be - to have adequate manning - so that if one or two people were sick; or were delayed in traffic - that the vessel could still sail?? Â You would be screaming about the fare costs. Â But, you would actually be safer. Â It would be hard enough to keep control of frightened crowds on the boat if we have a major fire or some other threat - while we try to get everyone off the vessel in an orderly manner and fashion. Â Now, consider that your actually asking about 9 total people to control 1,200 to 2000 on a typical run... Â But - people are very concerned about costs. Â When I am helping to load the vessel - I always make sure to really try and keep various car tires OFF the escape hatches for the engine crew. Â But people driving onto the boat - don't pay much mind. Â Since they believe that a problem will never exist. Â That frankly - is because of our training and expertise. Â I have to be able to put on a complete SCBU (breathing equipment) in just about 1 minute or less.
Â
Go through pitch BLACK smoke filled training in the heat of HUGE HOT training fires - to learn how to find and rescue passengers in very bad circumstances. Â And for this, and picking up garage, trash, cleaning the bathrooms, etc. I get $15hr. Â And spend numerous unpaid hours on the boat waiting for a shift... Â Lots of runs start on the 'West' side. Â Seattle - in Ferry lingo - is on the EAST side. Â I somewhat knew this when I applied for the in 2011; but not all. Â And in today's economic environment - I'm certainly not feeling unfortunate. Â I probably will be 'ON CALL ' for the entire time I work for the Ferry system. Â Because I am much older than most new hires; and this is a seniority based system. Â But, we really are not just dumb hacks who are not working.
Â
And EVERYONE deserves some time off. Â So, they even have RELIEF masters or captains. Â For when another Captain has vacation - or gets Sick. Â And having the flu, etc. is not something you can âschedule.â Â Who have to KNOW the entire waterways, currents, tides, etc. of the entire PUGET Sound and Anacortes, San Juan; plus even up into Canada.
Â
So, a (probably) relief captain was told he needed to be on a certain boat. Â And sometimes Dispatch gets that wrong - because Boats have problems or get taken out of service. Â I've been told to go to the wrong boat. Â Fortunately for me - someone when I arrived late at night asked me what Watch I was doing; and told me the CORRECT boat. Â Otherwise - I would have been on the wrong boat...
Â
So, this Relief captain - drives out late at night; and gets on the vessel he thinks he should be on; and goes to sleep (in NOT plush quarters. Â Although some are better than other. Â But, I gave up on them; and just curl up on a passenger bench seat) - and gets some shut eye. Â And you guys are all making for the most part - dumb, uneducated remarks.
Â
I DID sign up for this job. Â I DIDN'T realize when I applied - that I might have to drive around for 50 miles; or catch some 10 o'clock night run - so that I could be on a specific boat - at 5am for a shift. (Watch). Â And ALL of that time - is totally UNPAID.
Â
WSF substantially reduced the number of crew level last year - late in the spring. Â Now, recently the CG has stated you have to put people back - for SAFETY. Â Course, that will become the minimum vessel number - and a vessel will not be able to sail with that new (previous former before last spring) crew manning level. Â But, WSF is stating they don't have the budget.
Â
And you guys are stating it should all be 'privatized.' Â Really?? Â Would you privatize the Fire Department? Â Or the police force? Â Or the Military? Â The reason we are on the boat - is for your safety. Â And frankly - we need many more crew members. Â But the public and fare system won't allow that. Â But, although I constantly pick up trash which people throw on the floor, or clean up vomit when someone gets sick - my primary focus and responsibility - is keeping you alive; if any type of disaster - for whatever reason should occur. Â Puget Sound is quite DEEP, and very COLD. Â We have training /crew drills (abandon ship; rescue, fire, etc.) EVERY week.
Â
I realize that some of the crew might spend more time than they should - in the 'break' room. Â But really, our wages are not in the stratosphere. Â I mean - I worked for Home Depot and got $11hr. Â Then moved from there to the Ferry and got a whole $4 an hour increase. Â And less hours; and much more driving. Â Out of a training class of 15; they washed out 3; and then the rest of the summer - they discharged (or they left for other reasons) another 4 people. Â I mean - this is HARD work. Â Standing in the cold FOG, on the edge of a boat - LISTENING for any other vessel traffic when you can't see almost your hand in front of your face - is not easy. Â I got to do that - even in this last summer. Â Because a few of the mornings were very, very foggy, and hard to see. Â And although you might think we have electronic equipment - why yes we do. Â So, if that should somehow not be correct, and we run into someone - what would you say... Â So we do everything, every day - to try and make sure that disaster or problems don't occur. Â But totally because of Fare considerations; and the fact that people need to be paid to do work - yes, the boats are at basically a minimum staffing. Â And really - for increased Safety - Staffing should be substantially increased.
Â
So, please give this Captain (Master) a break. Â Because we all are human; and we all do sometimes make mistakes. Â And sometimes even - someone else has told us to go to the wrong boat. Â Why? Â Because in life - mistakes and errors do sometimes happen.
Â
Regards,
David S.
@777Dave Donât worry about a lot of these rubes on here. Quite a few of them couldnât distinguish the bow from the stern on any WSF. ;->>
 @777Dave Thanks Dave. I think you summed it up well.
 @777Dave After reading all of this, I still question why this one Captain boarded the wrong boat. Seems to me that whatever time it was that he did board, there would have been something that he saw that would have displayed the name of the boat. And that he would have been required to show ID to somebody. These boats aren't just tied up somewhere with no lights or no security people at the dock. You stated that you have been corrected when it came to reporting on the wrong boat. Was there nobody on watch when this captain came aboard the wrong boat?
Â
Isn't there any way for a Captain to ask (or tell) a crew member that he wanted a wake-up call? Seems to me that would have been a simple thing to do. And a Captain should have every right to ask that of a crewman and that the request would be obeyed.
Â
You can argue all you want about how the system is run or the small amount of money you make. Why not look for a better jobs with regular hours and a steady work week? People who sign up for this type of work should know what they are getting into; training should give them a good idea and they can accept the job or look somewhere else. If you can't deal with the workload or requirements, try being an infantryman....
 @Veteran Hi Veteran.  Thanks so much for your service.
Â
Basically, pretty much - no - there are no Lights, or Security. Â The Boat is just tied up. Â But, usually several boats at one dock. Â I've used a flashlight before to be able to read the names of the boats. Â But, Watches use vessel number. Â Vessel 1; Vessel 2. Â Sometimes what boat is #1, 2 or #3 changes.
Â
Plus, people can just make a mistake. Â Because of the manning issue - if/when someone does make a mistake; then the whole world hears about it.
Â
I didn't say a security person advised me; as I was getting off a boat - one of the crew who was on the boat which I was getting off; asked what boat and watch I was going to be on in the morning. Â They were just trying to be helpful. Â And they were. Â But, you don't always have someone else around. Â You might have driven, and ALL the boats might be tied up... and your trying to determine which one to get on...
Â
They have security locked gates and a few other stuff which I can't go into; to help keep unauthorized people out of and away from the vessels.
Â
And no, I didn't  know all the stuff when I applied that works out with the way the system works.  And Rescue/Fire/Procedure training of course - actually does not cover it all.  You can't cover every circumstance of life.  People try; but it is impossible.  We do the best we can.
Â
And, I am not complaining about my job; or current lack of it. Â I was pointing out some facts; which seem to be mostly lacking in the above article. Â WSF is currently taking applications (for just a short bit longer) - to hire more people ON CALL (24x5) just as I am. Â They are taking those app's for starting late next spring. Â So, if anyone really feels that getting called at 2am for a 4am shift; and driving down around Tacoma and up towards Bremeron or something; is worth it - for $15.15 hour... Feel free to apply.
Â
I am NOT complaining. Â I enjoy my job; when I am working. Â But it can be hard. Â And the entire crew / manning issue - IS because of budgets and fares. Â You can't have it both ways. Â If you want enough crew - so that the vessel will never have a crewing problem; and always be able to leave - you WILL be paying a whole more in fare.
Â
Course, more crew means more safety and such - if a problem occurs. Â As an infantry man - you understand the need for teamwork. Â So too, on the Ferry. Â And when you are at below realistic crew manning levels; unfortunately - if someone does get on the wrong boat; or does sleep in; or is sick, whatever - that IS going to cause problems.
Â
Again, thanks so much for your service to our Country, and the protections of our freedom.
Â
The entire ferry system is like an onion...its got a lot of layers. Its not just one problem but a cluster of them... As for only being "20 minutes behind"...that equaled to 1.5 hourse being late to work... And BTW, I guess its perfectly professional and acceptable for ferry employess to flip ya the bird when you can't figure out where they want you to load your car on the boat!!! LOL
Privatize the ferries.Â
 @Marinechiefengineer The ferries WERE private and they sold them off to the state because they couldn't make any money.
 @Furd I know they were private once. The State forced them to hand the line over. Try it again and let the fares and service  reflect the actual costs to run a boat. Or get the state out of the business by having them hire a management company to operate them like most ships are in the world now including the USA. The fare price will go up substantially.
@Marinechiefengineer
No, the state did not "force" Black Ball to "hand the ferries over". Black Ball needed to significantly raise the fares and the state refused to allow them to do so. Black Ball then stated they would simply discontinue service and the state then bought the boats and facilities from Black Ball. I do believe there was at the very least action by the legislature if not a vote of the people for what was essentially a takeover of the system.
Â
All that notwithstanding, I am not opposed to the idea of either having the ferries completely privatized or having them run by a private management company. I'm only pointing out that under either scenario the fares will need to be raised significantly and THAT is the whole reason why they are now a governmental agency. Doubling (or tripling) the fares would have a HUGE number pf people upset and DEMANDING "something" to be done.
Â
No, my friend, privatization is not the answer.
If it sounds like a joke .......... it probably is. This guys job is probably interfering with his social life.
I find it ironic that the captain spent the night onboard so that he wouldn't be late for work....
Â
And how could that captain mistake one boat for another? Seems to me that the boats have names and those names would be somewhat visible even at night. I don't think this captain would forget where his boat would be docked in relation to the other boat.Â
Â
IMHO, there is much more going on here with workers calling in sick or captains not realizing what boat they are on. Even one captain deciding to turn around once he found out that a "stowaway" was on board.
Â
The USCG recently told the DOT that there must be a certain minimum number of crewman aboard in order to sail. And yet there are still "sick" crewmen. I'm beginning to wonder if it isn't the DOT but the union doing this. The fact that the union is "working" with DOT to solve the problem still doesn't explain crewmen calling in sick.
Wow. One scandal after another, and incompetence all over the place. The ferry system needs a thorough housecleaning.
The headline makes it sound like the captain was asleep at the wheel, but then the article explains it was an error with staffing and communication and that it is normal and routine for captains to sleep aboard the ship before their run. I wonder how many people will only read the headline and will have entirely the wrong idea about what happened?
Why not just shut it down or privatize it and save taxpayer money? It doesn't pay for itself anyway, it is a free ride on the taxpayers. The only problem with that is the fares would need to be too high to cover the cost of operation. Everyone in the State pays for the fares the way it is now. Thanks Eastern Washington!
Typical incompetent WA state employee!!! Want better ferry service? PRIVATIZE IT!!!!!!!!!!!
 @vanceox Privatize and double (at least) the fares is what you mean.
"we're going to make sure that when assignments are made, employees know what their assignments are. ", says Paula Hammond.....WHOA! now that is some serious solution there my friends!
Â
my favorite quote a couple months ago was from the union head saying that they suggest alarm clocks for these goof ball employees.
Â
 the ferry workers seem to have very little regard to the people they serve, or their own jobs.
SwampThing: You forgot the best part: she'll make sure that when they get their schedules MONTHS IN ADVANCE, that they know where they're supposed to be and when.Â
@MargeGunderson Does that mean the employees are going to have to know MONTHS IN ADVANCE, which vacation or personal days off they might need to take?
KOMO should have Eric's Little Heroes do a segment on the Washington State Ferry workers.
 @MidnightRambler So you think the entire WSF staff can combine to have enough talent and skill to take up one kiddy-hero slot? Looking at recent coverage, that's pretty optimistic.Â
Professional incompetence comes to mind. First thought........
 @Tolly371 human mistake, second thought
Love the Unions. High five my brothers - taKE CONTROL!!
@sentryone  Most unintelligent post today. Take control like Hostess union employees did? Unions are the demise of the U.S. Pay attention to what is happening now and in the future with unions. Soon there will be little if anything made in the U.S.
At least he wasn't at the wheel...
Fire the bum.
 @pbandjane There were no delays, as the article states, so why fire him? He fell asleep on the wrong ferry. It's not like he was drinking and took the thing for a joyride.
 @SouthofSeattle  @pbandjane According to other coverage, riders on that first run were delayed 20 minutes. Obviously not life-altering, of course, but could be pretty annoying to miss a train or bus.Â
Â
Hilarious image of taking one of those 400-foot monsters on a joyride though! :^D
All they have  to do is look to hospitals for some guidance on scheduling systems, sick call back up, six-week out schedules, and holiday schedules that are different from the regular schedules.  In a hospital, after three no shows for not knowing your schedule your fired.  It's just not that hard. I can't imagine canceling patient care because of sick calls or having no food for patients because the kitchen closed due to scheduling conflicts. Either the ferry system is reliable or it's not, there's no in between. Extreme weather is the only excuse to shutdown. Â
No excuses or explanations from me this time. This is a totally inexcusable incident.
Neither of the ferry routes serving Whidbey Island are reliable. I swear the Port Townsend schedule is set by someone's horoscope. They have their own time zone. The concession store opens whenever whoever in there decides to open. She was in there reading a newspaper about an hour after the scheduled time ignoring customers remarks,, she yawned and put the paper down and finally opened the gate. I can't tell you how many times that ferry had cancelled runs and delayed schedules. This article caught my attention thus the rant. I figure it will fall on deaf eyes.
@Cougartwin I agree with you. Both of the routes on and off Whidbey seem to be snakebit. Always some problem or delay. The crews never seem to quite know what they're doing. They put the Keystone dock in the wrong place (then called it Coupeville to make it sound big-time) so a low tide nixes the run, then they built these little crappy boats so even mildly rough seas scare them off. The boats on the Clinton-Mukilteo run are too old and too small, even when the Skipper is awake. I say turn the helm over to Gilligan.
 @Flyer444 With all due respect, the Kittitas and Cathlamet are less than 35 years old. They are at the midway point in their service lives. As far as the Kwa-de-Tabil class, they are still fairly new, and the only drawback to their design is the large sail area due to a closed car deck curtain wall.
The story is better if you have the Benny Hill Theme playing in the background.
Totally misleading head line. Â I once fell asleep on a late night Bainbridge Island run (where it lets of Bainbridge then poceeds to Bremerton) and ended up in Bremerton at 3:30 am. Â Kinda the same.
what did you do in Bremerton at 3:30 in the morning, Hide behind a dumpster till the 5:40 left for seattle ?
 @keri555 The ferry system has no such run. At all.
Lameness.
I thought the ferry workers were union professionals.
Â
Which essentially means, mess up and no problems.
Let's see - my schedule says I am the Captain today so I guess I'll just pick which boat I'm going to be on? Â Or does one have more comfortable beds than the other? Â Â Tooby Roosday is correct - they are the Keystone Cops and the Three Stooges mixed together. Â Unfortunately people rely on these idiots to get to real jobs that require you to show up on time!
@outofmadison - Actually, my sources who know this captain say he's a very dedicated and good captain. One of the best. "The kind of Captain who will pick up litter left on a table by passengers" says a fellow crewperson. The confusion happened because, my sources say, the assignments for the Captains switch between vessels every other day. He simply got the back-and-forth assignments switched when he went to sleep. Passengers report delays. The other Captain probably saved a lot of angst by deciding to return to the dock to drop off his chagrined colleague.
@Jeff Burnside, KOMO 4 News Investigative Reporter So why was none of this in your article?
Does anybody else see the resemblance of WSDOT and the ferry employees to the Keystone Cops or is it just me? If this wasn't such a pathetic situation caused by a totally incompetent, inept and ineffectual state department along with overpaid, uncaring ferry staff, it would be hilarious.
@Tooby Roosday lets give them a whole bunch more money that will fix it
How can this be so difficult. I get my work schedule the week prior to it starting and I go to work where I am scheduled at the appropriate time. How is this considered antiquated? Sounds to me like nobody gives a fat crap about their jobs. Maybe its time to clean house.
@Tiddlywinks starting with Paula
Â
At least he was not intoxicated, or goofing around with his girlfriend. Anyone remember those ones??? Maybe they need to do better screening and background checks.
 @missyk How are you so sure he wasn't intoxicated?Â
how are you so sure he was?
Â
@Tooby Roosday bwahahaha Whoâs on First.
 @missyk Uh, where did you read that I said he was? It certainly wasn't in my comment. Reading comprehension does matter!