SEATTLE -- The slogans are catchy: "Turn old memories into new money," and "We do the work - you get the check."

But desperate customers turned to the Problem Solvers after they say iSold It, an eBay middleman, left them empty handed.

Rusty and Robin Pitman were desperate for cash when they turned to iSold It in Tukwila and and its CEO, Kenny Byrne. They were forced to sell cherished baseball memorabilia after Rusty lost his job.

"We feel we've been stolen from. We feel we've been lied to," Rusty said. "He took our stuff, he sold our stuff, what did he do with the money?"

The Pitmans said their collection drew more than $15,000 on eBay late last year, but several months after the items had been sold they said they've only been paid $4,000.

The Pitmans were not the only ones who reported problems with the company.

Rosemary Harer said she hasn't seen a dime from the items she listed through iSold It.

Forced to downsize, Harer made the difficult decision to sell family heirlooms. "Costume jewelry. My mom was a big costume jewelry person," she said.

Records show Harer consigned a few dozen antiques to iSold It nine months ago. "I haven't received any money."

Rosemary said her repeated calls and e-mails to iSold It demanding an accounting have been ignored.

"To wait and get no response and then to slowly understand you're not going to be paid is very, very difficult," she said.

Suzanne Green asked iSold It to liquidate more than 400 collectibles after she could no longer afford her house payments. Many of the items listed and sold in April and May.

By September, she was still waiting to be paid.

"I just wanted to have an accountability of where my things were and get the money from them," Green said.

A former employee of iSold It who spoke on condition of anonymity said for months he dodged customers' demands for payment as the company fell further and further behind.

He's the man who went to the home of the Pitmans, Rosemary Harer and many others to pick up their items for sale.

"I would leave there going 'oh my God, I hope they get paid, I hope they get paid,'" he said.

Asked if at some point he knew when he took items from someone's home there would be a good chance they were never going to get paid, the former employee said "yes, as difficult as that is to admit, yes."

We dug in to dozens of consumer complaints against iSold It filed with the Attorney General's office and the Better Business Bureau. All complain of a similar pattern: months after their items sold on eBay, customers said they still haven't been paid, even though iSold It's contract promises payment in 30 to 60 days.

Chief Financial Officer Gary Hibma refused to be interviewed on camera, but in an e-mail Hibma said, "Yes, we do owe some of our past customers funds".

ISold It CEO Kenny Byrne insisted in an e-mailed statement that customers unpaid within the specified time frame are a minority.

"I am unaware of any seller that has waited any longer than nine months past committed timelines," he said.

For Rosemary Harer it's already been nine months without payment, and approaching ten.

"It's very hard and it's wrong, it really is wrong," she said.

Rusty and Robin Pitman were paid, with interest, but only after we got involved in their case.

Suzanne Green has also been paid. But others are still waiting.

In a statement, Byrne said he's committed to paying all past-due accounts by the end of this month.

"He needs to be held accountable, for the lack of integrity," the former employee said.