LYNNWOOD, Wash. -- Elderly and disabled tenants of a local apartment building who've been dealing with a broken elevator for months now are about to see some reprieve.

By the time June Mannon gets down the hallway with her walker and waits for the chair lift to bring her down to the lobby, it could take her some 15 minutes just to get outside.

The elevator at Robin Park Apartments hasn't worked in two months.

A letter hanging in the hallway explains the elevator still isn't ready. The letter is dated Oct. 1. And residents say they've gotten several such letters falsely promising them that the elevator would be back in service soon.

"Well, we felt better, but those couple more days (passed and the service) just never came," said Mannon. "We haven't even been able to go to the food bank. I haven't."

Mannon said she hasn't gone to the food bank, because trying to use the chair lift to carry up the boxes she receives at the food bank would be too difficult.

Snohomish County Housing Director Bob Davis said he knows the residents are frustrated. He apologized, saying the situation is out of his hands.

"I've been looking into this since Friday and no, the housing authority did not drop the ball," he said. "One of our contractors dropped the ball."

That contractor, Stanley Security, has sent workers back to the building since Friday. The company also released the following statement:

"If all companies and agencies involved are properly coordinated and staffed, we expect to have the elevator operational by Thursday morning."

"Good! Good! I'm glad to hear that!" said Mannon.

KOMO News will return to the apartment on Thursday to see whether the elevator is, in fact, back in service.