Grieving mother devastated to lose last voicemail from son

Grieving mother devastated to lose last voicemail from son
OLYMPIA, Wash. -- Whenever she missed her dead son, Marie Wagner listened to an old voicemail message he had left her.

"Nathan was one of the best things that ever happened to me," said Wagner.

Once her baby boy, Nathan Boyce had grown up to become a soldier.

"He felt like he needed to join the Army to have some direction," said his mother.

After serving six months in Afghanistan, Boyce returned home to Washington. His mother noticed a change.

"He was a little bit different," she said.

Then on Feb. 27, the 22-year-old veteran took his own life. In her grief, Wagner clung to some of the last words her son spoke.

"I had a voicemail he left moments before they found his body," she said. "(He) said, 'Mom, I'm going to a friend's, and I love you very much."'

Having been forced to part with her son too soon, Wagner says she wanted to hold onto the voicemail. But one day that cherished message abruptly disappeared.

After her son's death, Wagner canceled his cellphone. The move, in turn, changed her phone coverage plan, and her son’s message suddenly vanished.

Frantic, she contacted her phone company. But AT&T told her there was no way to recover the lost message.

“My heart just fell to my feet,” she said. “(The company) couldn't retrieve the message.”

Desperate, Wagner is now planning to file a lawsuit. Her attorney believes the company is capable of recovering the message.

“We really want AT&T to recover the voicemail. It's recoverable like any other data lost on a computer,” said attorney Chris Crew. “The basis is if you pay someone to hold on to your voicemails, they are liable if they don't."

When asked about the case, AT&T released the following statement: “We are very sorry for the loss of Ms. Wagner's son. We are looking into this."

Meantime, Wagner is clinging to the hope of getting her son’s final words back.

“I miss him. Miss him very much,” she said.