Health exchange website crashes during road tour

Health exchange website crashes during road tour
Nelly Kinsella demonstrates the Washington Healthplanfinder website, where consumers will be able to shop for health insurance, following a news conference Monday, Sept. 30, 2013, in Seattle. (AP Photo/Elaine Thompson)
OLYMPIA, Wash. (AP) - A mobile enrollment tour for the state's new health exchange hit a speed bump in Olympia when its website went down.

The Washington Healthplanfinder site went down sometime Sunday morning, preventing visitors at the Olympia Farmers Market from enrolling for insurance aboard the trailer that was outfitted with about 20 laptops.

About 50 people showed up, either to get information, start the application process or schedule an appointment to do so, says Bethany Frey, a spokeswoman for the Washington Health Benefit Exchange.

It's not the first time the site has had problems, starting with the first week the exchange went online. And last week, staff discovered and corrected tax-credit miscalculations.

The mobile tour began Oct. 16 in Spokane and will end Nov. 12 on the Seattle campus of the University of Washington. About 35,000 Washington residents have signed up for insurance through the exchange since it opened on Oct. 1.