Some drivers with Good to Go pass getting hit with extra $0.25 fee

Some drivers with Good to Go pass getting hit with extra $0.25 fee »Play Video
SEATTLE -- Some drivers using the state's "Good to Go" pass are getting hit with an extra fee.

Whether you're driving the 520 across Lake Washington, or Highway 16 across the Tacoma Narrows, you're subject to the state's electronic tolls. And the cheapest way to cross is with a Good to Go pass.

But when Wendy Jones checked her account this week, she noticed something strange -- an extra 25 cent charge for photo enforcement using her license plate to identify her vehicle-- even though she has that Good to Go pass.

She's ticked, just as a matter of principle.

"I don't care about the quarter -- I can find that under my couch cushion, you know," she said.

Jones' family rarely crosses either bridge but got the pass specifically to avoid extra fees. She's not happy that she's paying for the toll's electronic system inaccurately reading her pass.

"I don't think that I should have to pay for their malfunction," she said.

The Washington State Department of Transportation says 99.9 percent of the time the system is spot-on, but acknowledges there are occasional misreads.

They're answer? Give them a call.

"That's why you have a customer service center," Toll Director Craig Stone said. "Call our customer service center up and then what we do is we forgive them at that point in time because we can look at the records and say yep, that makes sense to us."

Before you think this is a financial windfall for the state, WSDOT figures this is happening at most about 70 bridge trips -- or 70 misreads -- a day. That would be about a little over $3,000 so far this year.

Still, they recognize it's enough to tick people off at a system that's already not wildly popular.

"I've got my engineers looking at our system seeing what we can do as we refine it and go forward," Stone said.

In the meantime, check your online account to make sure you're not getting charged with an unwarranted fee.