'We hear it from visitors that (Seattle) has a problem'

'We hear it from visitors that (Seattle) has a problem' »Play Video
SEATTLE -- When she first moved to Seattle a year ago with her 8-year old son, Ilse Harley noticed one major thing: for a beautiful city, it sure had some ugly moments.

"I think Seattle is magnificent. It has so much to offer," she said, standing outside the Four Seasons Hotel downtown, where she is the general manager, "but I get stopped consistently and aggressively. It's a detraction, and it's disappointing."

It was a sentiment echoed by her guests, who are both tourists and locals alike. So much so that Harley forwarded a recent letter one from one of them to tourism officials. The note, from a former resident of Seattle, talked about aggressive panhandling, homelessness, and filth.

The note is now part of the "See it, Send it" campaign, launched last week by Seattle's Convention and Visitors Bureau. The initiative asks business owners and merchants - 20 tourism industry leaders on the CVB board of directors - to snap photos and send descriptions of unwanted activity to city officials.

"We hear it from visitors that we have an issue. We have a problem," said Tom Norwalk, president and CEO of Seattle's Convention and Visitors Bureau. "We've heard from a lot of our members that the conditions and the activity on the street - and it's a wide range of things - has gotten worse, not better."

Norwalk says aggressive panhandling, street crime, and cleanliness make up most of the problem, adding that deceptive panhandlers are also an issue. He says a businessman recently photographed two different panhandlers on the waterfront at different points in the day, both using the same exact wheelchair and the same exact sign.

But addressing the problem of the city's less fortunate requires a more proactive approach and a greater investment in social services, argue homeless advocates.

"My first reaction was, here we go again. I mean, this comes up cyclically. I've seen this kind of thing come and go for the last 20 years," said Tim Harris, founding director for "Real Change" newspaper. "We're like every other city, where there are far too many poor people and far too few resources for them."

"I have a lot more sympathy for the person who is spending the night on the street who doesn't have anywhere to go to the bathroom," he said, "than I do somebody who is staying in a $400-a-night hotel who doesn't want to run into a panhandler when they're out shopping."

After last week's launch of the campaign, Seattle's mayor sent a lengthy email to city and county leaders saying police will follow-up with any reports of criminal activity and arguing that tourism is up in the city. He also pointed to the Center City Initiative - launched this year - and programs proposed in next year's budget that will help at-risk residents and mental health patients.

Harley, who has lived in Boston, Atlanta, and New York City, hopes the campaign will help her new city - even if it's just in a small way. If not, she argues, tourism - which is a $6 billion dollar industry annually for Seattle - will suffer.

"(Our guests) do love Seattle. I think the shame and the surprise for me is that it doesn't live up to its potential. When they leave, they're surprised that it's not as clean as it should be," she said. "This should be a destination where people return over and over again."