Phoenix-bound dog accidentally shipped to Ireland
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PHOENIX (AP) - An English Springer Spaniel named Hendrix ended up taking a serious detour on his way from New Jersey to Phoenix this week.
He ended up in Ireland after being put on the wrong flight.
United Airlines spokeswoman Megan McCarthy says the 6-year-old dog was traveling in cargo Thursday when the mix-up happened. When the error was realized, she says the airline took immediate steps to get Hendrix back to his owner.
Phoenix television station KNXV reports that the first word owner Meredith Grant got about the mix-up was in a phone call from the airline before Hendrix's original flight was supposed to land in Phoenix.
Grant says she felt like someone punched her in the stomach after finding out her dog had been sent overseas.
Hendrix was returned, and the airline apologized and offered a full refund.
He ended up in Ireland after being put on the wrong flight.
United Airlines spokeswoman Megan McCarthy says the 6-year-old dog was traveling in cargo Thursday when the mix-up happened. When the error was realized, she says the airline took immediate steps to get Hendrix back to his owner.
Phoenix television station KNXV reports that the first word owner Meredith Grant got about the mix-up was in a phone call from the airline before Hendrix's original flight was supposed to land in Phoenix.
Grant says she felt like someone punched her in the stomach after finding out her dog had been sent overseas.
Hendrix was returned, and the airline apologized and offered a full refund.
Oh, I'd be furious! A full refund? Try free flights for life.
You know, after the whole 'United Breaks Guitars' fiasco [look it up on youtube...it's pretty funny] you'd think that United would have had some immediate surgery to remove the cranial rectal inversion in their customer service department.
Apparently not.
At least they didn't send him to China.
@Powderhound That's the funniest thing I've heard today.
I sure hope he got there in time for some green beers,,, Â he looks happy,, Â :O)
That mistake could have cost the dogs life. No amount of apology could help. That is why I would never put my dog in the cargo hold. There not cargo!
"Hendrix was returned, and the airline apologized and offered a full refund." Â
Shout out to the United Airlines for taking responsibility, solving the problem and ultimately serving the customer well!!  Mistakes happen.......it is not a mistake or two that causes me to stop doing business with a company....it is how the mistakes are handled. Next time I book a flight...United Airlines will be at the top of the list : )
Not so sure that should cover it for United...seriously, sending an animal in the cargo hold of an aircraft on a 10 hour flight vs. a 4 hour flight could have serious consequences like dehydration, or the dog could die. Sorry, getting the dog home and refunding my money would not be the end of it...
Be careful before you put United at the top of your list for flying, one of the worst in the industry. Do your research first. Alaska and Delta are among the top.
I can add this to my reasons why I will never let my cats fly as 'cargo'.
%s I know people get enthousiastic about St Patrick's Day, but honestly! %s
â@komonews: Phoenix-bound dog accidentally shipped to Ireland komonews.com\/news\/offbeat\/Pâ¦Ko@JEW_LegitToQuituit dv: my dog!!!
@trancemakadance it woulda been over it that was birdy. â
â@komonews: Phoenix-bound dog accidentally shipped to Ireland komonews.com\/news\/offbeat\/Pâ¦Ko7â dv: my dog!!
Meredith, put your dog on a diet.Â
@rockguy maybe you should go on a diet, you friggin' troll.