Pacific woman finally gets her belongings from movers
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PACIFIC, Wash. -- A Pacific woman who recently moved here from California, only to find her belongings didn't, finally has her stuff.
Karen King hired Nationwide Trusted Movers, who packed up her place in Mountain View, Calif., and said it could deliver her things in Pacific a few days later. But six weeks later when she didn't have her things, she called the KOMO 4 Problem Solvers.
She lived with nothing but an air mattress in her living room, which was doing double duty as bed and couch. Her TV sat on a cat crate and cooler.
She says she paid Nationwide $950 to drive her stuff up from the Bay Area.
"And my things were supposed to be here in Pacific by the 13th," she said. May 13th.
When it didn't arrive, King called and was told if she wanted her stuff, she'd have to pay another $1,200 for packaging costs - so she did.
Now out more than $2,100, King called the Problem Solvers, and we called the moving company. Four days later her stuff arrived.
She says she's thrilled to have family pictures and heirlooms back, but she said other things arrived broken and some -- not at all.
"The box marked DVD, CDs, DVDs and videos was empty when it arrived," King said.
She says a locked suitcase was broken into and a lamp shade was shredded.
"Everything where it said all very fragile, and this is -- it was new a tub and it has chunks literally missing out of the tub," she said.
King's already documenting the damage to file a claim, working with Move Rescue, a legal aid of sorts for these types of situations.
By law, King has 30 days to file a claim in writing for what she claims is missing or damaged.
"There's really not a lot you can do once it happens and it's devastating," she said. She said just make sure you document and photograph everything.
Karen King hired Nationwide Trusted Movers, who packed up her place in Mountain View, Calif., and said it could deliver her things in Pacific a few days later. But six weeks later when she didn't have her things, she called the KOMO 4 Problem Solvers.
She lived with nothing but an air mattress in her living room, which was doing double duty as bed and couch. Her TV sat on a cat crate and cooler.
She says she paid Nationwide $950 to drive her stuff up from the Bay Area.
"And my things were supposed to be here in Pacific by the 13th," she said. May 13th.
When it didn't arrive, King called and was told if she wanted her stuff, she'd have to pay another $1,200 for packaging costs - so she did.
Now out more than $2,100, King called the Problem Solvers, and we called the moving company. Four days later her stuff arrived.
She says she's thrilled to have family pictures and heirlooms back, but she said other things arrived broken and some -- not at all.
"The box marked DVD, CDs, DVDs and videos was empty when it arrived," King said.
She says a locked suitcase was broken into and a lamp shade was shredded.
"Everything where it said all very fragile, and this is -- it was new a tub and it has chunks literally missing out of the tub," she said.
King's already documenting the damage to file a claim, working with Move Rescue, a legal aid of sorts for these types of situations.
By law, King has 30 days to file a claim in writing for what she claims is missing or damaged.
"There's really not a lot you can do once it happens and it's devastating," she said. She said just make sure you document and photograph everything.
There needs to be a law forcing the moving companies to have a large escrow account. Pictures are taken before the stuff is loaded. Both parties sign off on the condition, contents. After the stuff is delivered the customer signs off on the contents and only then is the money released to them from the escrow account. Any monetary disputes or disputes of damage would then be taken care of in court, not by the moving company holding someone's belongings hostage.
This is why you shouldn't use moving companys. They always try to get over on everyone.