My twin son's are United States Marines. I was fortunate to have them both home for Christmas this year, it has been two years since we have all been together. Simon and Jon Kidder. Simon was home on pre-deployment, and is now headed to Afghanistan. He left Seattle to Okinawa on January 12th. He had an early morning flight, and my oldest son took him to the airport. They arrived in time, but cutting it close. When he checked in they told him there was a faster line for military service men and women. They got in that line, and waited for over 20 min. By the time they checked him in they said he was 2 minutes too late for them to check his bags. He would have to leave without them. They were told by my oldest son that he was on Military orders, and felt that they should be able to get his bag on, in thanks for him serving our country. They refused. They stated their policy was to have 45 min. prior to take off in order to take his bag, and they only had 43. So home came his bag, with all his personal belongings that he needed to take with him to Afghanistan. I called Sea-tac and asked to speak to a manager. They told me the same thing, I asked them to pick up his bag, as we live 2 hours from the airport, and get it to Okinawa before he had to leave to Afghanistan. They said no. I asked to speak to another manager, and they put me on hold. When they came back they said there was someone I could talk to with further that could probably help, gave me the phone number, and then transfered me. After holding for 10 min. the line went dead. I called the number back and explained my frustration and dissapointed of the way United Airlines treated a service man on order to go to protect our country. The operator was having trouble understanding me, and I was having trouble understanding him. I finally asked where his office was and he said India. My only response was no wonder you don't care how my son the Marine was treated. He just kept repeating policy, did not understand my questions, and finally I realized it was not going to help. So after at least an hour of trying to figure out how to register a complaint with United I did that, on their website, and in writing. I have yet to hear back from them. Not only are they rude to service men and women I am sure, but they outsource to India, to save them money. The airfare is not cheap for my son to fly from Okinaw to Seattle and back. He pays that out of his own pocket. Now on the day in which he is going to Afghanistan I am trying to figure out how to get him at least some of what he needs. This airline was also responsible for losing all his gear when he was sent from Okinawa to Texas for training. They never reimbursed him for his professional and personal items, and he had to go out and buy everything he needed while in Texas. I don't know if this is a story, but to me it is a shame. Did those 2 min. really mean the difference in putting his bag on the airplane? Did the Seattle United desk feel the need to disrespect a United States Marine service member. It's hard enough having my sons serve in Afghanistan, but when I see this treatment, I wish that it be brought to light.
Really? United Airlines
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