We bought gas last week from Shell in Everett, and it was dirty water. See the picture-- about 25-30% muddy water. Our car was towed, and repairs are now done. $650 plus the towing bill. I thought you might like to see what the dirty gas looked like! Here is their response:

Delivering world-class customer service is a high priority for us. We are disappointed when we fail to meet your expectations, and we believe the experience you had is an exception to the way Shell branded retailers typically operate. Please accept our apology for any inconvenience you may have experienced.

In order to complete a review of your request, you'll need to provide additional information:

* A brief description of the incident;
* Two estimates for requested repairs;
* All work orders related to the claim;
* Copies of your receipt(s) for fuel purchases or mechanical repairs.

Please provide this information within 10 business days of the date of this e-mail so that we may expedite the review. This documentation can be sent using one of the following delivery methods:

* E-mail: ShellCustomerCare@Shell.com;
* Fax: 713-423-0565;
* U.S. Mail:
Shell Solutions Center
c/o Shell OPUS
P.O. Box 674433
Houston, TX 77267

Please be sure your name is on each page of information. If you have additional questions, please contact Shell Customer Care toll-free at 1-888-GO-SHELL (1-888-467-4355).

Sincerely,
Shell Customer Care